Frequently Asked Questions about JayWay Travel

We create personalized tour packages that put you in control of your itinerary. Our service begins with a trip consultation on the basis of which we will create a customized itinerary based on your interests, dates and budget. We will provide you a complete package with accommodation, transfers, transport tickets, day trips, city tours and excursions. The true value in our is the peace of mind in knowing that your trip was planned by experts and that while traveling you will be supported by our staff on the ground who are available to you by email and phone. We'll even provide a local eSIM if you need. Read more on the What We Do page.

In many of our destinations, we also offer carefully selected apartment options, if you'd prefer the added space and privacy of an apartment over a hotel. Apartments may come with additional amenities such as a washing machine, convenient in the middle of a longer trip. Very few apartments come with breakfast included, but we will recommend places close by.

Each of our tours is custom-tailored, for solo travelers, couples, or larger groups. As such we can arrange escorted tours but unless you have a large group to share the cost, having someone travel with you the whole time can become very expensive.

We find that a well-planned and detailed itinerary, coupled with the assistance of our highly praised local staff makes for a seamless experience regardless. The expert local guides we can arrange for you along the way will be much more informative than someone with a broad but shallow knowledge of all the destinations on a multi-country trip. If you are traveling as a large group, we can of course arrange for a tour leader to be with you throughout the trip.

There are situations and locations where an escorted tour, or an escorted segment of a larger tour makes sense. In remote locations, or where language can be an issue, we can provide an escorted tour experience for that part of your tour.

With our Gourmet & Culture Tours in Italy mealtimes are a part of the overall experience and all but two are three meals are included in the package price. For custom group travel we can make arrangements at selected restaurants for group meals but in our experience for the majority of our guests traveling unescorted there is no advantage to be had from including meals beyond breakfast. We believe every mealtime is an opportunity to try something local and different so for this reason we make dining recommendations in the customized Guest Page we prepare for your trip based on our own visits and suggestions from our local partners.

Because we provide complete custom vacation packages tailored to your needs and will present a final price that's inclusive of all of our services, from pre-trip planning and arrangement to the support of our staff on the ground during your trip as well as accommodations, transfers, tours and excursions as presented in your final trip proposal. As is usual with all tour operators we do not provide an itemized price breakdown. For example, whether we speak once over the phone or ten times, this will not affect the price.

There are no extra fees for our service on top of the package price we offer. All of our assistance through the process from start to finish is already built into the price we have provided, so there will be no fees on top of this. Should you wish to tip service providers or our local staff (this is optional) we will advise you of the appropriate amounts.

The most consistent feedback we get from clients regarding our services is that it is an excellent value for money. They also comment on how reasonably priced our trips are for what you get. Our flexibility allows us to cater to every traveler, from moderate budget to luxury. When you consider the time it would take a plan a complicated trip yourself, the time lost if mistakes are made, the benefit of our hand-picked selection of accommodation and experiences that guarantee your trip will live up to your expectations, and our on-the-ground staff to help out along the way, we believe we provide fantastic value for money. We regularly benchmark ourselves against our competition to ensure our prices are fair.

We accept payments by bank transfer and credit card payments with Visa, Mastercard, American Express, and Discover. Card payments are made online through a secure payment gateway.

Airport meet and greet is a standard service we include in all of our packages. Unless you specifically ask us not to arrange an airport pickup you can expect to be met by our driver at the airport. He or she will be holding a sign with your name on it.